Privacy policy

Last updated: June 21, 2026

Buildabot ("we", "us", or "our") is a brand of First Step Innovation Pvt. Ltd., operating the online store at buildabot.in. This Privacy Policy describes how we collect, use, and protect your personal information when you visit or make a purchase from our store. Buildabot is powered by Shopify, which enables us to provide our services to you.

1. Information We Collect
When you visit our site or place an order, we collect the following types of information:
- Contact information: name, email address, phone number, and shipping/billing address.
- Financial information: transaction details, form of payment, and payment confirmation. We do not store card details. Payments are securely processed by Razorpay and/or GoKwik, which are PCI-DSS compliant.
- Device & browsing data: IP address, browser type, pages visited, referral URLs, and device identifiers collected via cookies and similar technologies.
- Order history: products purchased, prices, quantities, and fulfilment status.
- Communications: messages you send us via email, WhatsApp, or our contact form.

2. How We Use Your Information
We use your personal information to:
- Process and fulfil orders, including sending order confirmations and shipping updates.
- Respond to customer support inquiries and maintain our relationship with you.
- Improve our website, products, and marketing workflows via aggregated analytics.
- Send promotional emails and updates (you may opt out at any time).
- Comply with legal obligations under Indian law (Information Technology Act 2000, GST Act, and Consumer Protection Act 2019).

3. Cookies
We use essential cookies (for cart storage, session state, and login security), analytics cookies (Google Analytics 4), and marketing tracking configurations (Meta Pixel). You may disable non-essential cookies through your browser settings, though doing so may affect select storefront features.

4. Sharing of Information
We do not sell your personal data. We share data only with legitimate third parties to enable operations:
- Logistics partners (e.g., Shiprocket, Delhivery) to pack and deliver your orders.
- Payment gateways (Razorpay, GoKwik) to handle transactions securely.
- Analytics providers (Google, Meta) in anonymised or aggregated form.
- Legal authorities when strictly required by law, court order, or formal government regulation.

5. Data Retention
We retain your personal data for as long as necessary to fulfil the operational purposes outlined above, or as required by Indian tax and commercial frameworks (minimum 7 years for financial records under the Companies Act).

6. Your Rights
You have the right to access, correct, or request the deletion of your personal data. To exercise these rights, please email us at contact@buildabot.in. We will respond to verify identity and process valid requests within 30 days.

7. Third-Party Links
Our site may link to external websites. We are not responsible for the privacy or security frameworks of those independent platforms.

8. Security
We implement industry-standard security measures including HTTPS/TLS encryption, backend access controls, and secure checkout routing. While we enforce strict safeguards, no transmission method over the internet is 100% secure.

9. Governing Law
This policy is governed by the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and applicable Indian laws. All disputes shall be subject to the exclusive jurisdiction of the courts in Nagpur, Maharashtra, India.

10. Changes to This Policy
We may update this policy from time to time to reflect regulatory or operational shifts. The current version will always be posted here with an updated "Last updated" timeline.

Contact Us
For privacy-related inquiries: contact@buildabot.in
WhatsApp: +91 73894 86551
Address: Near modern computer, Tilda Neora, Raipur, CG, 492001, IN