Shipping Policy
Last updated: June 2025
Buildabot ships across India. Here's everything you need to know about how and when your order will arrive.
1. Order Processing Time
Orders are processed within 1–2 business days after payment confirmation. Orders placed on Sundays or public holidays are processed on the next business day. You will receive a confirmation email with tracking details once your order is dispatched.
2. Shipping Partners
We ship via trusted logistics partners including Shiprocket, Delhivery, Xpressbees, and India Post (for select pincodes). The carrier is selected automatically based on your delivery pincode and package dimensions.
3. Estimated Delivery Times
| Destination | Estimated Delivery |
|---|---|
| Metro cities (Mumbai, Delhi, Bengaluru, Chennai, Hyderabad, Kolkata) | 3–5 business days |
| Tier-2 and Tier-3 cities | 5–7 business days |
| Remote / rural areas and North-East India | 7–12 business days |
Delivery timelines are estimates and may be affected by carrier delays, weather, strikes, or public holidays. We are not liable for delays beyond our control once the package is handed to the carrier.
4. Shipping Charges
- Free shipping on all orders above ₹999.
- Orders below ₹999 attract a flat shipping fee (calculated at checkout based on weight and pincode).
5. Cash on Delivery (COD)
- COD is available on orders up to ₹2,000.
- A COD handling fee may apply (displayed at checkout).
- COD is not available for all pincodes. Availability is shown at checkout.
- Repeated refusals of COD deliveries may result in COD being disabled for your account.
6. Pincode Serviceability
We deliver to 19,000+ pincodes across India. Enter your pincode on the product page or at checkout to verify serviceability. If your pincode is not serviceable, we suggest using a nearby serviceable address or contacting us for alternatives.
7. Order Tracking
Once your order is shipped, you will receive an SMS and email with a tracking link. You can also track your order in My Account → Orders.
8. Damaged or Lost Shipments
If your package arrives visibly damaged, please refuse delivery and immediately notify us at contact@buildabot.in or WhatsApp within 24 hours. For lost shipments (no update for 10+ business days after dispatch), contact us and we will raise a claim with the carrier on your behalf.
9. Address Accuracy
Please ensure your shipping address and phone number are accurate at checkout. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses. Re-delivery fees may apply if a package is returned to us due to an incorrect address.
Contact
Shipping queries: contact@buildabot.in | WhatsApp: +91 73894 86551
Business hours: Mon–Sat, 10:00 AM – 6:00 PM IST