Privacy Policy
Last updated: June 2025
Buildabot ("Buildabot", "we", "us", or "our") is a brand of First Step Innovation Pvt. Ltd., operating the online store at buildabot.in. This Privacy Policy describes how we collect, use, and protect your personal information when you visit or make a purchase from our store.
1. Information We Collect
When you visit our site or place an order, we collect the following types of information:
- Contact information – name, email address, phone number, and shipping/billing address.
- Payment information – we do not store card details. Payments are processed by Razorpay and/or GoKwik, which are PCI-DSS compliant.
- Device & browsing data – IP address, browser type, pages visited, referral URLs, and device identifiers collected via cookies and similar technologies.
- Order history – products purchased, prices, quantities, and fulfilment status.
- Communications – messages you send us via email, WhatsApp, or our contact form.
2. How We Use Your Information
- Process and fulfil orders, including sending order confirmations and shipping updates.
- Respond to customer support inquiries.
- Improve our website, products, and marketing (via aggregated analytics).
- Send promotional emails and offers - you may opt out at any time.
- Comply with legal obligations under Indian law (IT Act 2000, GST Act, Consumer Protection Act 2019).
3. Cookies
We use essential cookies (for cart, session, and login), analytics cookies (Google Analytics 4), and marketing cookies (Meta Pixel). You may disable non-essential cookies through your browser settings; however, this may affect site functionality.
4. Sharing of Information
We do not sell your personal data. We share data only with:
- Logistics partners (e.g., Shiprocket, Delhivery) – to fulfil and deliver orders.
- Payment processors (Razorpay, GoKwik) – to process transactions securely.
- Analytics providers (Google, Meta) – in anonymised/aggregated form.
- Legal authorities – when required by law, court order, or government regulation.
5. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes outlined above, or as required by Indian tax and commercial law (minimum 7 years for financial records under the Companies Act).
6. Your Rights
You have the right to access, correct, or request deletion of your personal data. To exercise these rights, email us at contact@buildabot.in. We will respond within 30 days.
7. Third-Party Links
Our site may link to external websites (e.g., fstiindia.in). We are not responsible for the privacy practices of those sites.
8. Security
We implement industry-standard security measures including HTTPS/TLS encryption, access controls, and PCI-DSS-compliant payment handling. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security.
9. Governing Law
This policy is governed by the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and applicable Indian law. Disputes shall be subject to the jurisdiction of courts in Nagpur, Maharashtra, India.
10. Changes to This Policy
We may update this policy from time to time. We will notify you by posting the new policy on this page with an updated date.
Contact
For privacy-related inquiries: contact@buildabot.in | WhatsApp: +91 73894 86551